Christmas & New Year Services 2023 - 2024

Dear Clients,

As the Christmas New Year break comes upon us, we would like to advise you how we can help you and your animals with emergency services on the major holidays. As with everyone, our staff need and deserve a break to spend time with family and loved ones. We also care about you and your animals, so we have a roster where our vets and nurses make themselves available for callback from their homes to provide care for animals with emergency and very urgent problems. This service is not available for non-urgent illnesses or other matters.

Normal services are provided on the non-Public Holidays, but the clinic is closed on Christmas Day (25/12, Boxing Day (26/12) and New Years Day (1/1/24). As usual, the clinic is closed on Sundays and open for a half-day on Saturdays.

We remind you that if there are non-urgent matters such as vaccinations or repeat medications, you should arrange to contact us as soon as possible, as these services are not available on the Public Holiday Days and the in-between days are likely to be quite busy, so appointments may not always be available.

Please check your pets' medication supplies and order before lunch-time on Friday. Remember, too, that reduced deliveries from our suppliers are available over the holiday period.

All services after office hours and on Public Holidays carry significant surcharges to cover substantial retainer and wage costs so we can continue to provide this service, which unique in our area. Many practices refer all after-hours services to 24-hour hospitals in Melbourne and Bendigo, and, through the good will of our staff, we are able to offer this emergency service to our clients and patients. We are happy to provide brief telephone advice to our clients where possible, but detailed advice is charged for as telemedicine consultations.

We wish you a very Merry Christmas and a Happy New Year for 2024 and trust that you will enjoy good times with your families and safe enjoyment of your pets over the holidays.